VoIP works over an Internet connection, so it’s ideal for businesses with workers across time zones and locations. It also includes flexible team collaboration features like video conferencing, file sharing, and whiteboard ideation.
It’s essential to consider your business’ Internet bandwidth before purchasing a VoIP system. Your company needs sufficient bandwidth for your call volume and VoIP features to work correctly.
A VoIP system costs significantly less than the legacy PBX that most companies have used for decades. It works over high-speed Internet service, so you aren’t paying for expensive copper wire landline costs. Long-distance and international calls are often free with most VoIP providers, saving you even more on communications services. Typically, you only have to pay for your broadband Internet access and some form of hardware to get the most out of VoIP. Some providers offer particular VoIP phones that plug directly into your Internet, while others allow you to use a traditional phone connected with an adapter.
You’ll also need to consider the cost of additional hardware to support your VoIP setups, like headsets and desktop computers. You’ll also need to factor in any new Internet connections needed for your office or work-from-home locations. Depending on your chosen VoIP provider, you can transfer your existing numbers for a one-time fee.
Whether you’re an established small business or a growing startup, you can quickly scale a VoIP system based on your team’s needs. Hardware/equipment, usage fees, taxes, and long-distance calling costs are all reduced by using a VoIP solution.
As a cloud-based solution, business VoIP has endless scalability and isn’t limited by an office’s physical limitations or the number of lines available. Adding new lines and phone numbers is simple and inexpensive as your business grows, even with advanced features like auto attendant and call transferring.
Aside from cost efficiency, VoIP systems offer other benefits like call recording, conferencing options, SMS messaging, and much more. These additional features are a great way to improve team communication and collaboration further. Additionally, a VoIP system allows employees to work remotely since they’re not tied down to one specific office location or desk phone. The only thing required is a good Internet connection. This scalability makes it easy to be mobile in emergencies like natural disasters or power outages.
Easy to Set Up
If you want to take advantage of the features offered by a VoIP system but are still deciding whether to commit to an all-in-one communications solution with video, chat contact centers, and more, consider using softphones. These software-based devices are compatible with existing desktop computers and mobile devices, which can be used to run voice calls over the Internet.
When selecting a hosted VoIP service provider, choose one that provides a robust set of cloud communication tools and settings, including auto attendant, automatic call routing, Call Queuing, and conference calling. Also, consider the interoperability of the service with other business systems and devices like fax machines.
Select a provider that offers excellent customer support and help desk services. The speed and quality of these services are critical to the success of any business phone system. Also, ensure the VoIP provider supports your business’s devices and operating systems. Lastly, consider how easy it will be to register VoIP phones.
The software-based nature of a VoIP communications system means that it can be easily scaled up or down based on business needs. If you need more phone lines for new hires or want to upgrade to a larger conference room, it is simple and affordable with a VoIP solution.
The same goes when you need to cut back on usage or go on an extended vacation, as a hosted VoIP provider will only charge you for what you use. This scalability makes it easy to budget for future growth and avoids overpaying for unused services.
For employees who travel, the flexibility of a VoIP system is a godsend.